Twice in the last hour I get
Internal Server Error
The server encountered an internal error and was unable to complete your request. Either the server is overloaded or there is an error in the application.
when trying to login to Fornax. The first time I was eventually able to access and start a medium fornax-hea server, however, the first attempt to start a medium high-energy astro server failed. It succeeded the second time.
+1 to this, I also experienced the same thing
Currently unable to re-access science console (getting internal server error again).
This link seems to work (better-ish) for me.
@jeagle - Iâll ping you in teams; so we can see whatâs happeningâŚ. and check logs while youâre trying to get in.
A temporary work around is the following. If you are met with the prompt to âsign in as <your_username>â and below âsign in as different userâ, click the latter. For some reason signing back in through AWS is breaking. @asawyers is looking into a fix for this. It would help if others can confirm whether this issue only happens when selecting âsign in as <your_username>â or elsewhere and whether selecting âsign in as different userâ works instead.
Iâm looking into this; I think happens when your session has logged out of Cognito and you select âlogin in as âŚâ. - the temporary work around is âLogin in as other Userâ or something close to thatâŚ.. And relogin. I will see if I can do a fix in the science console or at least more gracefully handle things.
Annoyingly, I cannot reproduce the error. Clicking âsign in as jeagleâ works fine now. Signing in by selecting âsign in as a different userâ also works fine.
FWIW, Internet/wifi on-site at NASA has been flakey Wednesday and Thursday this week (Sept. 3-4). My Internet has dropped a couple of times for 1-2 seconds, leaving things in a wonky state and making it hard to reestablish smooth operations in things like Teams, mail, google docs, etc. Maybe something similar is happening to the Science Console connection.
True enough. I had the issue while at the office yesterday, which I have not experienced when WFH.
@jeagle Any reason to keep this open?
Until added to the docs?
Adding what?
Sorry. I meant until the workaround of cliking âSign in as a different user?â is added to the docs somewhere.
I suppose not. I havenât encountered the problem again since.
I wasnât even sure that that was needed for her fixâŚ.. ?
I donât think there is a fix for a âflaky server start upâ. I was referring to the Cognito re-login issue in this thread. I would be good to capture it in the docs.
Iâm not sure I understand what happened here enough to document it. @azoghbi I will assign the ticket to you if you can clarify that.
I was referring to this post. @jeagle, I thought we decided we add it?
That makes sense to me!
