The Support category is intended for Help Desk questions. Open a topic in this category or one of its subcategories to get help from Fornax staff. For more information about Fornax, please see the Fornax User Documentation.
When asking for help or reporting a problem, please try include as much of the following information as is relevant so that we are better able to respond:
- Location within Fornax where the issue occurred (e.g., running a notebook in JupyterLab in the
python3environment, editing your profile on this Forum, etc.). - Actions you were performing when the issue occurred.
- Expected behavior (what you anticipated would happen).
- Observed behavior (what actually happened).
- Additional context that might help (e.g., if you successfully completed the same task on a previous occasion, including the date and time and any circumstances that were different).
- Error messages, logs, or other relevant output that was generated.
- Web browser (name and version) you are using (e.g., Chrome 125.0.64422.142).
- Date and time (with timezone) when the issue occurred.