# About the Helpdesk category

**URL:** <https://discourse.fornax.sciencecloud.nasa.gov/t/about-the-helpdesk-category/19>\
**Category:** Helpdesk\
**Created:** [March 28, 2025, 10:28pm UTC](https://discourse.fornax.sciencecloud.nasa.gov/t/about-the-helpdesk-category/19 "2025-03-28T22:28:03Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![fornax-staff](https://discourse.fornax.sciencecloud.nasa.gov/letter_avatar_proxy/v4/letter/f/90ced4/32.png) [@fornax-staff](https://discourse.fornax.sciencecloud.nasa.gov/u/fornax-staff)\
**Post date:** [March 28, 2025, 10:28pm UTC](https://discourse.fornax.sciencecloud.nasa.gov/t/about-the-helpdesk-category/19/1 "2025-03-28T22:28:03Z")

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This is the Fornax Helpdesk. Open a topic here to ask a question, report an issue, request a feature, or contact Fornax staff about any other topic.

Please consider searching the [Fornax User Documentation](https://docs.fornax.sciencecloud.nasa.gov/) and the existing [Helpdesk topics](https://discourse.fornax.sciencecloud.nasa.gov/c/helpdesk) before opening a new topic.

You will need a free [Fornax account](https://docs.fornax.sciencecloud.nasa.gov/quick-start/#get-an-account) in order to post on the Forum, including this Helpdesk. If you are having trouble logging in to your account, you don’t have an account, or you need to contact us privately, please email us at [fornax-helpdesk@lists.nasa.gov](mailto:fornax-helpdesk@lists.nasa.gov).

For any of the following issues, please follow the instructions found at the link.

- [Request the XLarge server](https://docs.fornax.sciencecloud.nasa.gov/fornax-community-forum/#helpdesk)
- [Request a large, temporary storage space](https://docs.fornax.sciencecloud.nasa.gov/fornax-community-forum/#helpdesk)
- [Submit an effective bug report](https://docs.fornax.sciencecloud.nasa.gov/fornax-community-forum/#helpdesk)

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<div class="post-metadata">

**Author:** ![fornax-staff](https://discourse.fornax.sciencecloud.nasa.gov/letter_avatar_proxy/v4/letter/f/90ced4/32.png) [@fornax-staff](https://discourse.fornax.sciencecloud.nasa.gov/u/fornax-staff)\
**Post date:** [September 3, 2025, 4:45pm UTC](https://discourse.fornax.sciencecloud.nasa.gov/t/about-the-helpdesk-category/19/5 "2025-09-03T16:45:58Z")

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This Topic is closed.

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**Author:** ![raen](https://discourse.fornax.sciencecloud.nasa.gov/user_avatar/discourse.fornax.sciencecloud.nasa.gov/raen/32/46_2.png) [@raen](https://discourse.fornax.sciencecloud.nasa.gov/u/raen)\
**Post date:** [September 13, 2025, 3:27am UTC](https://discourse.fornax.sciencecloud.nasa.gov/t/about-the-helpdesk-category/19/6 "2025-09-13T03:27:46Z")

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Closed on September 13, 2025, 3:27am UTC